Free Delivery Islandwide!
General Questions
How can I place an order?
Shopping with us is simple!
- Take a screenshot of the product(s) you’d like to buy
- Send it to us on Instagram at @shoe.zzyy
- Our friendly sales team will guide you through the order confirmation process
We’re here to make your shopping experience quick and hassle-free!
. What types of shoes does Shoezzyy offer?
We offer a selected collection of footwear including Casual Wear, Formal Wear and sports wear.
Where is Shoezzyy located?
We’re an online store operating mainly through Instagram in Sri Lanka and UAE, so we don’t have a physical location. This allows us to focus on providing you with high-quality shoes and exceptional service, wherever you are.
Payments & Refunds
What payment methods do you accept?
We accept Bank Transfers and KOKO Pay (3 x installments)
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you can review our full return policy here. It provides all the details you need about eligibility, timeframes, and steps for returning your item
Who covers the return shipping costs?
If your item arrives damaged or defective, we’ve got you covered! Shoezzyy will bear all return shipping costs in such cases. (FYI: We run a thorough quality check before dispatching your item, so issues are rare!)
Shipping & Delivery
What is your delivery process?
UAE: Once you place your order, we hand it over to our local delivery partner. Your shoes will arrive at your doorstep within 1-3 business days.
Sri Lanka: We ensure you receive a fresh pair directly from the UAE. Your order will be delivered to your doorstep with no delivery charges.
How long does delivery take?
Sri Lanka: Our usual delivery time is 6-10 business days.
UAE: Delivery is quick and efficient, arriving in 1-3 business days.
Can I track my order?
Not yet—but soon! We’re working on introducing a tracking feature. In the future, you’ll receive a tracking number once your order is dispatched, allowing you to monitor your shipment in real time.