Shoezzyy Return Policy

Thank you for choosing Shoe.zzyy!
We take pride in offering you the finest quality shoes imported directly from the UAE. Please review our return policy below to ensure a smooth shopping experience.

Acceptable Reasons for Returns

  1. Visible Major Damages: Shoes with noticeable major damages are eligible for returns.
  2. Outside Quality Concerns: Returns are accepted for issues related to the exterior appearance of the shoes, excluding the sole or inner components. Please note that in rare cases, minor marks or slight pressure impressions may occur during shipping due to handling. These are not considered defects unless they significantly affect the usability of the product.

Unacceptable Reasons for Returns

  1. Size Issues: Returns due to size mismatches will not be accepted. We encourage customers to measure their feet in centimeters and confirm their EU size before ordering.
  2. Customer-Induced Damages: Any damages caused during unboxing or trying on the shoes are ineligible for returns.
  3. Unsatisfaction: Dissatisfaction with resemblance to original shoes, lack of additional accessories, or minor deviations from sample pictures will not be grounds for returns.
  4. Late Deliveries: Returns due to delivery delays are not accepted. Typical delivery is 6-10 business days, but factors like import regulations, customs inspections, and strikes may affect the timeframe. Urgent or time-sensitive orders are not accepted.
  5. Outer Packaging Damages: While we take care in packing your order, minor damages to the outer box or packaging may occur during transit or local delivery, as we rely on third-party courier services. If the product inside remains undamaged and in good condition, returns will not be accepted for packaging-related issues. However, if necessary, we may provide a replacement box or packaging upon request.

Shoe.zzyy reserves the right to determine if a return reason is unacceptable.

Return Procedure

To initiate a return, customers are required to:

  1. Provide an unboxing video of the shoes.
  2. Submit clear pictures and other media documenting the issue.

These measures ensure transparency and prevent fraudulent claims.

Return Timeframe

Returns are only accepted within 1-2 days from the date the customer receives the product. Requests beyond this timeframe will not be processed. 

Return Charges and Process

Customers are responsible for:

  1. Covering return and re-delivery charges.
  2. Paying applicable taxes incurred during the return process.

Returns should be sent back to quality check when approved, will be sent back to the UAE for replacement, with a turnaround time of 1-2 weeks.

Additional Policies

  1. Customs Declaration: Minor packaging damages during transit, caused by customs regulations and airport inspections, do not affect the product quality.
  2. Refunds: Refunds are not offered. Customers can exchange shoes for acceptable reasons. If the exchanged item’s cost is lower, the difference will be refunded; if higher, customers must cover the additional amount.

By making a purchase from Shoe.zzyy, you agree to adhere to this return policy.

Shoe.zzyy reserves the right to amend this return policy at any time without prior notice.

Version 1.2 / 29.05.2025

For questions or concerns, please contact us.